| Service Quality, Customer Satisfaction and Customer Loyalty in Mongolian Banks: An Application of Reflective--Formative Measurement Model for Service Quality=服務品質，顧客滿意度與顧客忠誠度：反映─形成衡量模式在蒙古銀行產業的應用研究 | 張永佶,安雅文,陳可杰,Yung-Chi Chang, Amarzaya Nasanjarga, Ko-Chieh Chen | 南開學報 | 16卷2期 | 2003/9/1 |